Our contact details

 

Name: Hands for Horses

Phone Number: 07496 755266

E-mail: hands.for.horses@hotmail.com

 

The type of personal information we collect

 

We currently collect and process the following information:

• Owners first name, surname, telephone number, email address

• Horses name, age, sex and breed

• Yard address

• Website cookies - see the cookie policy

 

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

 

• To enable us to contact you

 

We use the information that you have given us in order to:

• Keep in touch with you about your horse’s treatment plan

• Book additional appointments

 

We may share this information with your registered vet if we feel further action is necessary.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• We have a legitimate interest.

 

How we store your personal information

 

Your information is securely stored.

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

Your data protection rights

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Under data protection law, you have rights including:

 

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at hands.for.horses@hotmail.com if you wish to make a request.

 

How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at hands.for.horses@hotmail.com.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk